Delivery

Standard Delivery Time

Based on the delivery method you selected in check out, delivery ususally takes 3 to 7 working days after order dispatch. 


Please note that we are unable to ship orders to PO boxes. The delivery time will vary depending on the shipping method chosen and the location processing time.


Delivery Locations

We provide delivery service to Taiwan main island, Kinmen main island and Penghu main island.

The following areas are out of the delivery service.

  • Penghu area: Wang'an Township, Qimei Township, Hujing Island, Tongpan Island, Dacang Island, Yuanbei Island, Bird Island, Huayu Island, and Jibei Island.
  • Kinmen area: Wuqiu, Lieyu, Bold, Erdan.
  • Matsu area (Lianjiang County): Nangan Township, Beigan Township, Juguang Township, and Dongyin Township.
  • Others: Orchid Island, Green Island, Xiaoliuqiu and other outer islands and post office boxes.


Convenience Stores Pick Up Service

We provide convenience store pick up service in 7-Eleven. It usually takes 3 to 5 working days to deliver to the selected convenience store. Once order is placed, collection store and recipient cannot be amended. Please keep the below points in mind when choosing convenience store pick up service: 

  • Please click here https://www.7-Eleven.com.tw/service/accept.aspx for 7-Eleven pick up service details.
  • Recipient name must match with ID and valid phone number for convenience store pick up. If recipient details do not match with the provided ID card, it might affect the collection.
  • Since convenience stores pick up service has limitation on parcel size, the service is not applicable for certain products (e.g. fragile, large items). Please refer the above links for shipping specification on each convenience stores.
  • The parcel size will be finalized at the shipping location which will be decided if it's engliable for conenience store pick up service. Our customer service team will reach out to you by email or phone if the parcel cannot meet the parcel size requirement during packaging process. We apologize for the inconveniences caused in advance.
  • It takes 3-5 working days to deliver to the selected convenience stores. After the order is placed successfully, please be reminded that shipping method, seleted convenience store and recipient details cannot be amended. 
  • You may receive SMS notification when the parcel arrives at the selected 7-Eleven. Please bring a valid ID card for collection and visit the selected branch within the designated time. 
  • If the number of failed collections reaches more than 3 times due to personal reasons, please note that it may affect the individual's right in convenience store pick up service.  

Delivery Fees

  • Standard Shipping costs TWD150
  • Convenience Store Pick Up cost TWD100
  • Free shipping for single order over $2,999 

Defects

If the delivered products have obvious material or production defects, including damage caused by transport, please notify us of such defects immediately by email or phone. Not doing so will not affect your legal rights.